Customer Relationship Management originated in business enterprise software suites like Oracle and now appears in web services for music. It refers to functions for handling interactions with fans (email database, personal details, communications, activity logs, transaction histories, complaints, etc.).It should be integrated with other platform services e.g. buying, ordering, accounting and so on.
Music Piracy and the New Musician
This article discusses music piracy and the hazards that it represent to all musicians. It discuses the nature of this piracy and its estimated costs and outlines the importance of protecting ones intellectual property.
